Our Support Plans are designed to give you peace of mind.  You always have someone to help and advice with your AccuPOS system.  Whether you'd like assistance with initial set up, user operation, or (our specialty) "outside the box" solutions for unique businesses, our team is here to help. There are no scripts!  We carefully consider your question and respond from years of experience and directly working with end users.  All this makes our annual support the best deal in town! 

Further more as part of your support plan we can carry out the AccuPOS EPoS installation for you, using our remote software securely, easily at your site by the use of broadband technology. By connecting to your computer we can give you a hands on experience of AccuPOS, and or to give you full training whilst you watch AccuPOS at work on your desktop.

Our solution is second to none. We have used this technology to surpass all customers expectations.

At the same time we can demonstrate AccuPOS functionalities, ease of use that will benefit you and your business.

New staff, No worries. AccuPOS can be used in training mode, which will assist in training new staff with the functionalities that AccuPOS brings to your business.

Our support is available to all customers for a small fee. Each support plan has been designed to give the customer the peace of mind that we are always about and ready to assist you when you need us.

On site training is available subject to additional charge.

We offer two Support Plans:

Standard Support Plan

	Unlimited access to telephone support 9am to 5pm Monday to Friday
	Unlimited WebEx sessions with our technicians 9am to 5pm Monday to Friday
	Unlimited e-mail support 24/7
	24/7 after hours support ***

Standard support plan charged at £350.00 per annum

Our AccuPOS annual support agreement provides unlimited access to Senior Technicians during normal business hours (Monday through Friday 9 A.M. to 5 P.M. GMT Time). Additionally you are eligible to receive updates as they become available. After hours support is available for emergencies only, 24 hours a day, 7 days a week for an additional fee.

Extended Support Plan

		Unlimited access to telephone support 8am - 8pm Monday to Friday and 10am to 3pm Saturday
		Unlimited WebEx sessions with our technicians
		Unlimited e-mail support
		24/7 after hours support ***
		Two database repairs per year included in price

Extended support plan charged at £950.00 per annum

*** Emergency support for clients with valid support package £35.00 per call to maximum of one hour call duration

Customers with no support plan may call us at any time, subject to support fee of £65.00 + VAT chargable every 20 minutes. *

This price is only for customers with no support plan.

* Prices are for clients without support plan / maximum length of the support - 20 minutes. If the time exceeds this time, the charge will be reapplied.

You can call us anytime you need us. We are here to serve you.